Replacement vehicles, approved repairs and dedicated claims support throughout your claim.
Services
Support from start to finish
Recovery & Storage
24/7 nationwide recovery
We recover damaged or unroadworthy vehicles and store them securely while your claim is ongoing.
Replacement Vehicle
Like-for-like replacement
We arrange a suitable replacement vehicle to keep you moving while your claim is ongoing.
Approved Repairs
Insurer-approved repairs
Your vehicle is repaired through approved repairers using manufacturer-approved methods and parts where applicable.
Claim Management
Dedicated claims support
One dedicated team manages your claim from start to finish and keeps you updated throughout.
Total Loss
Total loss assistance
If your vehicle is written off, we help secure the best possible settlement and guide you through the process.
Had an Accident That Wasn’t Your Fault? Let our claims team simplify your car insurance claim.
New claims team
For new claims call:
0330 043 0036
Estimated wait time: Under 60 seconds.
We’ll be even quicker if you have the following to hand:
- The date, time and location
- The damage to your vehicle
- Your registration number
- Any third-party information
Prefer to report it online? It only takes a couple of minutes.
Existing claim support
Get updates on an existing claim.
0330 043 0036
Estimated wait time: Under 60 seconds.
Don't just take our word for it
Trusted by thousands of drivers nationwide
Rated Excellent on Trustpilot 4.6/5 from 257 verified reviews
Very informative throughout the process
“Simple, efficient and knowledgeable. The team kept me informed throughout and answered every question I had. Brilliant company to deal with.”
Second time I’ve used these guys
“Second time I’ve used these guys. I’d never go through my insurer again for a non-fault claim. They sorted a hire vehicle quickly and handled everything efficiently.”
What fantastic service
“Fantastic service. We had another car the same day and didn’t have to deal with the stress of chasing insurers ourselves.”
They took everything in hand from the first phone call to the final payment. Very professional
“From the first phone call they handled everything — claim, car hire, vehicle recovery and final payout — while keeping me updated throughout.”
Helpful and hands on
“Really helpful and hands on throughout the whole process. They sorted a courtesy car within two hours and handled everything for me.”
Questions about your claim?
Here are answers to some of the most common questions drivers ask before starting their claim.
What kind of replacement car will I get and for how long?
We provide a suitable like-for-like replacement vehicle wherever possible — usually a similar size and class to your own. You keep the vehicle for the duration of repairs or until your claim is settled if your car is written off.
Does just calling you for advice affect my insurance?
No, not at all. Simply speaking to us for advice or guidance has no impact on your insurance policy or no-claims discount. We only proceed with a claim if you choose to.
Do I have to manage any of the paperwork or talk to the other driver?
No. We manage all the paperwork, negotiations, and communication. You don’t need to speak to the other driver or deal with their insurer at any point.
Will this affect my no-claims bonus?
In most non-fault claims, your no-claims bonus and claims history can remain protected because we deal directly with the at-fault insurer instead of claiming through your own policy.
What happens if the other driver disputes the accident?
We gather supporting evidence including photos, dashcam footage, witness statements and repair reports to help establish liability. Our experienced claims team handles these situations regularly and works to protect your position throughout the claim.