We’ll be even quicker if you have the following to hand:
- The date, time and location
- The damage to your vehicle
- Your registration number
- Any third-party information
Prefer to report it online? It only takes a couple of minutes.
Had an Accident That Wasn’t Your Fault? Let our claims team simplify your car insurance claim.
New claims team
For new claims call:
0330 043 0036
Estimated wait time: Under 60 seconds.
Existing claim support
Get updates on an existing claim.
0330 043 0036
Estimated wait time: Under 60 seconds.
Complete accident claim management
From the moment you call, we handle every part of your non-fault accident claim — recovery, a replacement vehicle, approved repairs and dealing with insurers on your behalf.
Recovery & Storage
24/7 nationwide recovery
We recover damaged or unroadworthy vehicles and store them securely while your claim is ongoing.
Replacement Vehicle
Like-for-like replacement
We arrange a suitable like-for-like replacement vehicle to keep you moving while your claim is ongoing.
Approved Repairs
Insurer-approved repairs
Your vehicle is repaired through approved repairers using manufacturer-approved methods and parts where applicable.
Claim Management
Dedicated claims support
One dedicated team manages your claim from start to finish and keeps you updated throughout.
Total Loss
Total loss assistance
If your vehicle is written off, we help secure the best possible settlement and guide you through the process.
INSURER COVERAGE
Claims involving all major UK insurers
We specialise in non-fault accident claims involving every major UK insurer. Whoever’s involved, we manage the whole process on your behalf.
1st Central
Admiral
Ageas
Allianz
Aviva
AXA
Churchill
Diamond
Direct Line
Elephant
esure
GoSkippy
Hastings
LV
Marshmallow
More Than
Quote Me Happy
RAC
Saga
Sheilas' Wheels
Swinton
Tesco
Don't see your insurer? We almost certainly cover it — get in touch and we'll confirm.
Independent service: Motor Claims Line is an independent claims management company and is not affiliated with, endorsed by or connected to any insurer.
Things to consider after a non-fault accident
The information below is a general guide only. The exact position will depend on the circumstances of the accident, your own insurance policy, the third-party insurer’s position, and the terms of any agreement entered into.
Using Motor Claims Line
- Speak to a dedicated claims team – No call-centre runaround. Our team helps manage the claim from start to finish.
- Replacement vehicle arranged where suitable – We can arrange a like-for-like hire vehicle in eligible non-fault claims.
- We deal with the process for you – Recovery, repairs, hire and insurer communication can all be handled through one team.
- No upfront hire or recovery cost in eligible claims – We aim to recover the reasonable charges from the at-fault insurer.
Going through your insurer
- Your claim may be handled under your own policy – This can mean dealing with your own insurer’s process, excess rules and claim procedures.
- Replacement vehicle options may be limited – Your policy may only provide a courtesy car, subject to availability and policy terms.
- You may need to stay involved throughout – You may have to manage updates, documents, repair progress and insurer communication yourself.
- Your claim may still appear on your insurance record – Even where the accident was not your fault, your insurer may still record the incident.
Questions about your claim?
Here are answers to some of the most common questions drivers ask before starting their claim.
What kind of replacement car will I get and for how long?
We provide a suitable like-for-like replacement vehicle wherever possible — usually a similar size and class to your own. You keep the vehicle for the duration of repairs or until your claim is settled if your car is written off.
Does just calling you for advice affect my insurance?
No, not at all. Simply speaking to us for advice or guidance has no impact on your insurance policy or no-claims discount. We only proceed with a claim if you choose to.
Do I have to manage any of the paperwork or talk to the other driver?
No. We manage all the paperwork, negotiations, and communication. You don’t need to speak to the other driver or deal with their insurer at any point.
Will this affect my no-claims bonus?
In most non-fault claims, your no-claims bonus and claims history can remain protected because we deal directly with the at-fault insurer instead of claiming through your own policy.
What happens if the other driver disputes the accident?
We gather supporting evidence including photos, dashcam footage, witness statements and repair reports to help establish liability. Our experienced claims team handles these situations regularly and works to protect your position throughout the claim.